For US Airbnb & Vrbo hosts
Overnight guest support while you sleep.
While it's night in the US, it's daytime in Johannesburg. PrimeKey Horizon handles guest messages, check-in questions and listing upkeep through your night hours, so guests get timely replies.
- Night-time US guest support, handled during our business day
- Airbnb, Vrbo and Booking.com messaging in your voice
- Listing, calendar and pricing upkeep
- Free listing audit and consultation
Book your free listing audit
Illustrative scenes — not actual clients
Guest communication, live
Calm, timely replies — at every hour.
Johannesburg-based, in a time zone that overlaps Europe and Africa, we keep conversations with your guests warm, clear, and on-brand.
Example conversation
Questions
Frequently asked
How is pricing structured?
Pricing depends on the services you choose, the number of listings or functions supported, and the hours involved. After a free consultation we send a clear written proposal.
How does onboarding work?
We start with a consultation, map your current workflows, agree responsibilities and communication rhythm, then begin support with a documented handover.
How will we communicate?
Through the channels you already use — email, WhatsApp, or your property platform — with an agreed check-in schedule.
Will I receive reporting?
Yes. We agree what you want to see, such as messages handled, issues resolved, and listing updates, and report on a regular cadence.
Can I cancel?
Engagement terms, including notice periods, are agreed upfront in your proposal so you always know where you stand.
Do you work outside South Africa?
Yes. We are based in Johannesburg and support clients across Africa and internationally.